KAMPALA — In continuation of its tradition to recognize and reward customers and staff, Airtel Uganda has this morning launched the 2020 Customer Service Week under the theme ‘Dream Team 2020’.
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
The theme this year reflects the importance of teamwork in providing outstanding service to all customers which leads to key benefits such as the timely closure and resolution of customer concerns, Consistent customer experience that builds brand loyalty and increasing the proactivity, productivity and innovation of teams by reducing their stress levels.
Commenting about this year’s Customer Service Week, the Airtel Uganda Customer Services Director, Lynda Nabayiinda said; “Despite the ongoing pandemic, we felt it prudent to appreciate our customers for their continued preference of Airtel products and services and reward our internal customer service teams for the commendable work they do all year round.”
Nabayiinda also noted that Airtel has put in place all Standard Operating Procedures at all outlets to ensure customer safety as well as innovating ways to serve customers from the safety of their homes.
Activities that have been lined up for this year’s Customer Service Week include; Internal town halls to appreciate Airtel that have excelled in customer service this year, customer rewards and online conversations with our customer care teams to answer customer questions.