KAMPALA —Airtel Uganda has explained that a network outage suffered by its mobile users on Independence Day was due to technical error.
The national outage of Airtel mobile network lasted for some hours with customers unable to make calls, use internet service or send text messages.
The company has since dismissed suggestions it had been the victim of a hack or any security breach, blaming the problem on a major technical problem with one of its routers.
“The outage was due to technical disruption that affected operations on the network,” the company said in a statement on Thursday morning.
Users have since asked the regulator, Uganda Communications Commission to undertake an audit of all operators’ networks to prevent a recurrence of such incidents.
In a statement, the Airtel assured customers that services have since been restored to full capacity.