New app to aid visually impaired passengers launched at UK’s Heathrow

From Monday 3rd December 2018, visually impaired passengers at Heathrow Airport will have access to on-demand, personalised assistance via the Aira app. (FILE PHOTO)

LONDON – As the world commemorates the International Day of Persons with Disabilities today Monday, December 3, visually impaired passengers at Heathrow Airport now have reasons to smile as they will, going forward, have access to on-demand, personalised assistance via the Aira app.

Access to this app and its established network will allow passengers to enhance their independence throughout the journey at Heathrow.

The app, available free of charge, will connect passengers directly to a trained professional agent for advice on navigating through Heathrow. It will assist with finding specific locations including gates, special assistance facilities, retail outlets and restaurants at the airport.

It will also provide live information on news affecting the passengers’ journeys.

The app can be accessed by pre-loading it on mobile phones and an agent will be available to provide guided assistance on demand upon arrival at Heathrow.

Alternatively, passengers can also pre-book special assistance through their airline and seek information on the app at the same time.

There are increasing numbers of passengers requesting special assistance not only at Heathrow but also elsewhere across the world.

Jonathan Coen, Director of Customer Relations and Service at Heathrow, said: “Aira takes us one step further, and will deliver a better travel experience for the 6,000 passengers each year that would otherwise feel less independent and less prepared when they begin their journey via Heathrow.”

Heathrow Airport is a major international airport in London, United Kingdom. By international passenger traffic, Heathrow is the second busiest airport in the world.



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