KAMPALA – Ms Molly Kyobutungi joined Case Clinic in July 1997 as an intern but luckily she was retained and asked to continue working.
When she completed her diploma in Procurement and Supply Chain Management at Makerere University, she chose to settle in and focused on setting up a store.
“I started creating a store and things I would place here and there to get the place in order and eventually I created something small. I could do the procurement and keeping and the issuing. Work was not stressing here because we were doing something small so Dr Sebaale had to add me an extra duty as the bank in charge. I could bank the daily collections and manage the supplies, eventually, I became the bank agent and I would handle Case Clinic transactions,” she says.
As time went on, Kyobutungi kept more on the procurement side because more staff had come in.
She did her role up to 2017 when the hospital felt that since it is a medical industry, it was wise to bring in pharmacists to do the procurement.
“So I went to operations managing the fleet and the stock controller until 2020 Feb where I was confirmed again in the Procurement position. We built Case as a team. We were marvellous and very committed to managing customers. We have tried to keep the relationship with our clients up to date. We dealt with corporate companies like the National Drug Authority, American Embassy and I am sure when you talk of case they will say that is home,” she shares.
Kyobutungi says the structure at Bombo Road was one room partitioned into different rooms. It had a pharmacy, laboratory and a dispensing room which worked as a treating room plus two doctor’s rooms and there were around 10 staff.
She says Case has been good at career advancement and they have done a few courses in addition to their work, attended different trainings but more in terms of purchases.
“I saw Case having five patients a day but we are at a stage where we do not lobby for clients but because of our services and professionalism, we have been able to get clients in a proper way and this has enabled us to develop more.”
She adds that they have not marketed themselves here and there ever since then but you will find that they have the clientele and she thinks that their attributes of professionalism and hospitality manage to secure them many clients coming to them.
“I remember how we used to build the structure. We were all participating in the building, each floor you would find staff engaging in the building. I would go with the builders to buy the materials, the bricks, tiles and we were all looking at achieving this structure together. From plywood, we are now seven floors big. I give it up to Dr Sebaale, he has been our engineer, mentor, and our surgeon,” Kyobutungi shared.
According to her, the unity in the team has helped them a lot get to this milestone and explains that if they were divided from the word go, they would not be shining.
She says at up until this moment, one would find it hard to separate a doctor from a nurse or a procurement officer, because they are always one person and this is the spirit.
“Case is a workplace but I look at it as a home and if you take in that at heart, you build it and it will even celebrate more and more years. If you come to Case and find anybody in whatever speciality, you will achieve what you want since we have all the specialists.
I wish Case more and more years and I wish to see it in other countries not only enclosed in Kampala Uganda. I would be happy to see myself in Geneva with the Case brand and I am sure we shall get there.”