Makerere VC, Academic Registrar meet over stalled service delivery

The Vice Chancellor, Prof. Barnabas Nawangwe (2nd Left) and Academic Registrar, Mr. Alfred Masikye Namoah (2nd Right) other members of staff from the AR and PR Departments after the interaction Friday May 2019. (PHOTO/COURTESY)

KAMPALA – Makerere Vice Chancellor, Prof. Barnabas Nawangwe on Friday 10 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah.

The interface was aimed at enhancing service delivery to students, alumni and members of the public.

“You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better,” said the Vice Chancellor, Prof. Nawangwe.

The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.

“The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University,” emphasised the Vice Chancellor.

“You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received,” said the Vice Chancellor.

The Academic Registrar commended the Vice Chancellor for initiating the interaction.

The Deputy Registrar (Undergraduate Admissions and Records), Mr. Charles Ssentongo (Left) with some of the staff that attended the meeting. (COURTESY PHOTO)

“We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery,” said the Academic Registrar.

Mr. Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels.

In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on March 24 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.