KAMPALA, UGANDA – I&M Bank has been recognized as the Most Innovative Digital Bank in Uganda and the Best Private Bank in Uganda for 2024 by the Global Banking and Finance Review Awards. The prestigious awards highlight the bank’s commitment to delivering exceptional customer experiences through cutting-edge digital solutions and innovative banking services.
The recognition comes at a time when I&M Bank has demonstrated unique innovativeness in the digital space, rolling out a range of digital products aimed at providing customers with convenient and simplified financial solutions. The bank’s efforts to advance financial inclusion and make banking more convenient have earned it top honors in the industry.
According to I&M Bank CEO Robin Bairstow, the awards serve as a testament to the bank’s dedication to innovation and customer satisfaction. “We are honored to be recognized as Uganda’s Most Innovative Digital Bank and Best Private Bank by the Global Banking and Finance Review Awards 2024,” Bairstow said. “This recognition is a result of the hard work and dedication of our teams towards delivering innovative solutions that empower our customers to enjoy their banking experience.”
I&M Bank has been at the forefront of digital innovation in the banking sector, introducing cutting-edge solutions such as the I&M digital account, dubbed ‘Express Go.’ The Express Go account is exclusively available on the I&M On-The-Go App and is designed to provide affordable, convenient, and customer-focused banking services.
The bank has also invested in a one-of-a-kind 24/7 self-serve digital pod at its headquarters, providing customers with a convenient and hassle-free banking experience. Additionally, I&M Bank recently upgraded its core banking system to Finacle, enhancing the efficiency of its services.
Annette Nakiyaga, Head of Marketing and Corporate Communications at I&M Bank, emphasized the bank’s commitment to meeting customer needs through digital innovation. “We focus on enhancing customer experiences through digital innovations,” Nakiyaga said. “As we move forward, we will continue to prioritize the ever-changing needs of our customers and ensure that they have the tools to manage their financial lives effortlessly.”
The Global Banking and Finance Review Awards recognize companies that demonstrate innovation, achievement, strategy, and inspirational changes within the global financial community. I&M Bank’s recognition as the Most Innovative Digital Bank and Best Private Bank in Uganda is a testament to its commitment to excellence and customer satisfaction.
