KAMPALA — National Social Security Fund (NSSF) has continued to digitise its services— rolling out a benefits claim feature on the NSSF GoApp, one of the latest developments to help claimants to submit and track progress of their claims on any internet enabled devices.
The development expected to reduce time and congestion in the Funds’ 19 branches countrywide but also reduce physical contacts between claimants and NSSF employees as the country battles the coronavirus pandemic.
Currently, the Fund receives close 600 clients daily across its branch network.
Speaking at virtual, NSSF Head of Communications and Marketing, Barbra Arimi said the innovation is part of fund’s five-year strategic plan that seeks to among others, process and pay claims within one day.
“This innovation also takes us closer to our benefits payment turnaround time target, which is paying qualifying members within 24 hours from the current 8 days. It is available to all members who qualify for the Age, Withdrawal, Invalidity, Survivors, Emigration Grant and Exempted employment benefits as stated in Section 19 of the NSSF Act 1985,” Arimi said.
She told reporters that the Online Benefits Submission, a result of the Fund’s “e-journey” that started in 2015 is more vital today than ever before that corporations create online solutions as more people are getting adapted to working from home.
“As part of our 10 year (2015-2025) Strategic Plan, we pledged to innovating, become more relevant to our members as well as excel in business processes to be more efficient. It is a journey that we are still committed to. The NSSFGO is our pathway to unlimited service efficiency and convenience,” she added.
Andrew Samuel Muwakanya, NSSF’s Web Developer ruled out unauthorized access to the system by scammers, saying several checks have been put in place to ensure the security of the system.
Key among others, claimants bio data and National ID.
How to access the system
To access the platform, one needs to download the NSSFGO Mobile and Web Application, scroll to ‘Benefits Application” and enter required information and documents. Upon submission, a beneficiary is able to track the benefits claim until the payment is made.
Other self-service platforms available to customers include the E-collections Portal that allows employers to remit their employees’ contributions directly to their NSSF accounts through the Bank, the Mobile Money Platform for contributions payment by the Fund’s Voluntary savers.
Others are the NSSF Payway and the USSD *254#, a mobile platform where members can access a wide range of services.