KAMPALA- The Uganda National Bureau of Standards (UNBS) has on Thursday July 18, issued a directive to utility companies involved in the supply of drinking and waste water services.
According to UNBS, they are now expected to uphold the highest standard of customer service following the adoption of international standards related to drinking and waste water services.
“Water and sanitation experts under the Uganda National Bureau of Standards (UNBS) Technical Sub Committee on water and sanitation have resolved to adopt the ISO standard on drinking and waste water services,” reads an excerpt on UNBS’s website.
The Standard (DUS ISO 24510:2007) aims at improving user experience and compelling utility companies to be responsive to customer needs.
In addition, it gives power to customers and users to raise complaints against a service provider if the guidelines stipulated in the standard are not met.
UNBS said in a statement that the standard was revised to include guidelines on satisfying users’ needs and expectations and clarity of billing and response to billing complaints.
Other guidelines adopted include: managing wastewater utilities, treatment of wastewater and residues removed from wastewater, service assessment criteria and related performance indicators, among others.
The Uganda National Bureau of Standards (UNBS) is a statutory body responsible for developing and promoting standards, quality products and services to facilitate fair trade, promote local industries and protect consumers.