NWSC gives amnesty to disconnected customers

NWSC Managing Director Dr. Eng. Silver Mugisha shares an insight on the campaign (PML PHOTO)

KAMPALA: The National Water and Sewerage Corporation (NWSC) has announced an amnesty to customers who have been disconnected for over three months.

Addressing a press conference at the new head offices in Nakasero, the NWSC Managing Director, Dr. Eng Silver Mugisha, said the amnesty will be implemented through a campaign code-named “Come Let’s Talk” (CWT) campaign, translated into several local languages as “Jjangu Twogere”; “Ija Tuganire”; “Bin Walok”; “Kuja Tuwongeye” and “Onia Enerutu”.

NWSC unveiled the amnesty to customers who have been disconnected for over three months at a press conference Wednesday (PML PHOTO)

According to Dr Mugisha, the main objective of the campaign is to increase access to safe water by following up on those customers that have been disconnected from the NWSC supply for over three months due to non-payment of bills or illegal use of water.

He added that the campaign provides the customers flexible payment options once they are willing and ready to get back onto NWSC supply.

This is done by visiting the nearest NWSC Branch office.

He listed benefits of the CWT Campaign to the Customer as flexible arrears payment options to the Customers, waived reconnection fees for the customers willing to come back on supply and free meter provided for customers getting back on supply.

Others are amnesty period for up to (6) six months for customers who willingly report illegal water connections at their property and waiving of service charges for the customers who have been off supply for over a year and above upon expressing interest on coming back on supply.

Dr Mugisha shared the corporation’s commitment towards water for all, for a delighted customer by a delighted workforce.



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