Chaos as thousands queue up at  MTN centres for SIM card replacement

 Thousands of people subscribing to telecom giant MTN on Wednesday queued up at different outlets countywide in a bid to swap or acquire new SIM cards.

The exercise started after the company received card reading machines from the National Identification and Registration Authority (NIRA) through the Uganda Communications Commission.

 However, several customers accused company staff of being slow in offering services, leading to long queues.

According to MTN, SIM cards can be replaced at a cost of Shs1,500 by presenting their National IDs and police letters confirming the loss of the SIM card, without presenting a letter from the National identification Registration authority (NIRA).

 NIRA last week handed over 50 biometric card readers to UCC to aid in the process of SIM card replacements and swaps.

 Following the killing of Susan Magara in February, President Museveni issued a directive that telecoms should acquire electronic card readers, which would help verify the authenticity of an applicant’s ID.

SIM Card replacement is now available, at the select MTN service centers listed below which are equipped with the National ID verification & Bio-metric systems.

SIM Card can be replaced at any of the following MTN Service centres;

Kampala – Shoprite-Clocktower along Ben Kiwanuka street, Shoprite-Lugogo Mall, Mukwano Mall, Kyaggwe Road and Kampala Road, Opposite Bank of Uganda.

Mbarara – Plot 5, High Street.

Fort Portal – Opposite Mpanga Market.

Jinja – Casino building, Lubas Road.

Gulu – Plot 15, Nehru Road.

Arua – Oradea Complex, Adumi Road

Masindi – Plot 28, Port Road, Opposite Post Office



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